VISION
Towards making Securities Market – Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted services platform for investors.
MISSION
To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
DETAILS OF BUSINESS TRANSACTED BY THE DEPOSITORY PARTICIPANT (DP)
A Depository participant is Business Partner of Depository which is organization which holds securities of investors in electronic form. Depository participant connected with various market participants – Exchanges, Clearing Corporations, Issuers, RTA through Depository and Investors in both primary as well as secondary markets. The depository participant carries out its activities through directly and its sub brokers. Details available in the link https://madhuvan.com.
DESCRIPTION OF SERVICES PROVIDED BY DEPOSITORY PARTICIPANTS (DP) TO INVESTORS
A. Basic Services
| Sr No. | Brief about the Activity / Service | Expected Timelines for processing by the DP after receipt of proper documents |
|---|---|---|
| 1 | Dematerialization of securities | 7days |
| 2 | Rematerialization of securities | 7days |
| 3 | Mutual Fund Conversion / Destatementization | 5days |
| 4 | Re-conversion / Restatementisation of Mutual fund units | 7days |
| 5 | Transmission of securities | 7days |
| 6 | Registering pledge request | 15days |
| 7 | Closure of demat account | 30days |
| 8 | Settlement Instruction | Depositories to accept physical DIS for pay-in of securities upto 4 p.m and DIS in electronic form upto 6 p.m on T+1 day |
| 9 | Delivery Instruction Slip (DIS) | Depositories to accept physical DIS for pay-in of securities upto 4 p.m and DIS in electronic form upto 6 p.m on T+1 day |
B. Depository participant provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include:
| Sr No. | Type of Activity /Service | Brief about the Activity / Service |
|---|---|---|
| 1 | Value Added Services | Depositories also provide value added services such as;
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| 2 | Digitalization of services provided by the depositories | Depositories offer below technology solutions and e-facilities to their demat account holders through DPs:
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| 3 | Consolidated Account statement (CAS) | CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions) |
C. Details of Grievance Redressal Mechanism
(1) The Process of investor grievance redressal
| Sr No. | Type of Activity /Service | Brief about the Activity / Service |
|---|---|---|
| 1 | Investor Complaint/ Grievances | Investor can lodge complaint/ grievance against the Depository/DP in the following ways:
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| 2 | Online Dispute Resolution (ODR) platform for online Conciliation and Arbitration | If the Investor is not satisfied with the resolution provided by DP or other Market Participants, then the
Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through by
online conciliation or arbitration. Click here: SMART ODR |
| 3 | Steps to be followed in ODR for Review, Conciliation and Arbitration |
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(2) For the Multi-level complaint resolution mechanism available at the Depository Participant
Click Here
D. Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant
| Sr No. | Type of special circumstances | Timelines for the Activity/ Service |
|---|---|---|
| 1 | Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges. Participant surrenders the participation by its own wish. | Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email. |
E. Dos and Don’ts for Investors
Click HereF. Rights of investors
Click HereG. Responsibilities of Investors
Click HereH. Code of Conduct for Participants
Click Here